Kenilworth Centre will be manned and patrolled 24 hours a day by the Centre’s security personnel.
Radio communication between security personnel and the Centre’s control room will exist at all times.
In the event of power failure, an emergency generator will provide minimal lighting in the Centre.
In case of any type of emergency, each tenant is responsible for the safety and security of their own leased premise.

YOU AS A TENANT MUST:
Beware of people and what they are doing on your premises.

DO NOT TEMPT SHOPLIFTERS OR AWARD THEM ANY OPPORTUNITIES
Report all crime or suspicious activity to Centre security via the panic system or telephone 021 671 5054

EMERGENCY EVACUATION PROCESS
When to evacuate:
The decision to evacuate will be given by the Centre Manager in conjunction with the relevant authorities.
The following message will be broadcasted over the public address (PA) system:

ATTENTION PLEASE! ATTENTION PLEASE!
We have a technical problem within the Centre and ask that everyone leaves the building via the nearest exit. Please move quickly and quietly into the open car park and keep well away from the building. Please do not run or use the lifts. You will be advised when it is safe to re-enter the building.”
All shops will be notified individually by telephone or by a member of our security department.
Please do not evacuate if you have not been instructed to do so, as it is possible that a partial evacuation is in progress where the danger can be contained in one area.

THE FOLLOWING RULES MUST BE OBSERVED:

  • Clear all staff and members of the public from your premises.
  • Secure all your valuable items ( cash, stock etc)
  • Use the closest door to evacuate your premises as quickly as possible.
  • DO NOT use the lifts during evacuation.
  • DO NOT panic. Move in a an orderly and organised fashion

Familiarise yourself with the layout of the building and arrange to meet your staff at a pre-determined assembly point. Take roll call and report anyone who may be missing. Do not re-enter the building without official consent.
Refer to building plans supplied indicating escape routes.

FIRE PROTECTION AND PREVENTION:
All fires must be reported immediately to the Wynberg Fire Department on telephone (021) 797 6108 and then to Centre Management on
(021) 671 5054

IN THE EVENT OF A FIRE:
Switch off all electricity to the affected area.
Attempt to extinguish the fire with available equipment (extinguishers and hoses). Remember never to use water on a fat, oil or electrical generated fire.
Move all onlookers away.
It may become necessary to evacuate, so keep all fire escape routes clear at all times.
Remain calm and collected – DO NOT PANIC – your life may depend on it.

FIRE EQUIPMENT ON SITE:

  • A fire sprinkler system covers the complex.
  • Fire hose reels at strategic points.
  • Portable hand held extinguishers.
  • Fire hydrants for use by Fire Brigade.

KNOW WHERE THE EQUIPMENT IS IN YOUR AREA AND HOW TO USE IT.

OBSERVE THE FOLLOWING FIRE REGULATIONS

  • No work is to be carried out on any electrical equipment without prior authority from Centre Management.
  • Do not tamper with or damage any electrical equipment.
  • Do not overload any power points.
  • Switch off all appliances when not in use.
  • Ensure all plugs are inserted correctly into the correct socket type to avoid arcing and heat build-up.
  • There must be a clear space between sprinkler heads and stacked goods. The legal requirement is a minimum of 500mm. This should be strictly observed. Goods stacked too high will hinder the performance of the sprinkler head.
  • Do not tamper with or use fire equipment for any reason other than to extinguish fires.
  • All firefighting equipment must be clear of obstruction and in clearly demarcated areas and must be easily accessible.
  • Do not accumulate rubbish or flammable materials unnecessarily.
  • Always practice good housekeeping.
  • Keep all escape routes clear of obstructions.
  • Store and handle gasses and flammable liquids correctly.
  • Do not allow smoking or flames near gasses and flammable liquids.
  • Report any extinguisher that has been used.

BOMB THREATS AND EXPLOSIONS:
A bomb threat could be received by Centre Management or by an individual Tenant, which could pose a threat to:

  • The Centre as a whole
  • A specific premises or area

The Centre as a whole:
A threat could be received by Centre Management or by an individual Tenant. Should a Tenant receive a threat, a report must immediately be made to Centre Management on telephone (021) 671 5054.

Centre Management will then contact all stores in the affected area.
No sirens, alarms or broadcasts will be activated/made in the Centre.

Each Tenant is responsible to search their own premises to look for anything out of place, suspicious or that should not be there. Every effort should be made to carry out the exercise without alarming the members of public. When the search is completed, each Tenant must report back to Centre Management with an “all clear” or “something suspicious” message.

A specific premises or area:
This threat could be received by Centre Management or by the Tenant concerned. The same procedure will be adopted by Tenants as outlined before, however Centre Management will make direct contact with the Tenant concerned.

Should a Tenant require assistance from Centre Security, they should:
Telephone Centre Management on (021) 671 5054 and state their case in a clear calm manner or if they have a panic button, simply press that and await security’s arrival.

EXPLOSION:

Should an explosion of any nature take place in the Centre, Centre Management must be notified immediately.

GENERAL RULES FOR EXPLOSIONS:

  • The affected area will immediately be cordoned off.
  • Every effort must be made to extinguish any fires.
  • Centre Management will alert emergency services (Police, Fire Department, Ambulance, Disaster Management).
  • On-lookers must be moved away and crowds must be prevented from forming.
  • If necessary, evacuate your premises as per the evacuation procedures.

Take precautions to prevent theft and the like while the emergency is in progress.

NEVER HANDLE SUSPICIOUS ITEMS.
REPORT IMMEDIATELY TO CENTRE MANAGEMENT.
ALWAYS TREAT BOMB THREATS SERIOUSLY.
A telephone checklist for bomb threats is enclosed for your use in such an event. It is suggested that you make a few copies, familiarize yourself with it and keep them at your telephone/switchboard.

HOW TO MANAGE A TELEPHONE BOMB THREAT:
Step 1:
Ask the caller to identify him/herself. Keep them on the line for as long as possible.
Step 2:
Ask the caller to repeat the message and ask exactly what time the device is set to explode.
Step 3:
Ask the caller for the exact location of the device.
Step 4:
Impress upon the caller that the Centre is occupied and that an explosion may cause injury and even death to innocent people.
Step 5:
Take note and listen for:
a) Background noises, machinery, music, voices, as these could be clues to the identifying the location of the caller.
b) Pay attention to voice quality, accent, impediments, male or female, adult or child etc.
Once the caller has rung off, immediately complete the bomb threat checklist.

BOMB THREAT CHECKLIST
CRITICAL INFORMATION:

DATE: _______________________ TIME: _______________________

CALL RECEIVED BY: ___________________________________________

PUBLIC TELEPHONE YES/NO: ___________________________________

DETAILS OF THREAT: ________________________________________

WHERE IS THE DEVICE: ________________________________________

WHEN IS IT SET FOR: ________________________________________
WHAT DOES IT LOOK LIKE: _____________________________________

REASONS FOR PLANTING THE DEVICE: ___________________________

ADDITIONAL INFORMATION:
(Calmly record the following)
Voice on the telephone: man / woman / child Age: ______________
Conduct: excited / nervous / calm / angry / coherent / polite / emotional / friendly.
Characteristics: loud / soft / intoxicated.
Speech: fast / slow / clear / impediment.
Vocabulary: excellent / good / fair / vulgar.
Accent: Afrikaans / English / local / foreign / ethnic / other.
Background noise: factory / machines / traffic / trains / aircraft /
music/ animals.
Is the caller familiar with the premises and the layout: yes / no.
Any knowledge of personnel / management / activities: yes / no.
Did you recognize the voice: Yes / no.

GATHERINGS AND DISTURBANCES:
There are occasions when public properties can become a platform where groups of people illegally gather to draw attention to themselves or their cause, physically or verbally. Such situations should be avoided and if they occur, should be handled with great care so as to avoid a confrontational situation which could lead to a major disturbance.
If any threatening situation is observed, report it immediately to Centre Management on telephone 021 671 5054/5, who will contact local Police. All such situations are to be handled by the local authorities.

GENERAL RULES FOR GATHERINGS AND DISTURBANCES:

  • Avoid getting involved in any sort of gathering.
  • Follow all instructions given by official authorities.
  • Evacuate and lock your premises should the situation call for such measures.
  • Protect yourself, your staff and your property. You may prevent looting by removing goods from shop windows, cash from tills etc.

HOSTAGE SITUATIONS:

As in illegal gatherings, there exists the possibility that people could cause a hostage situation. This is usually linked to a demand, which is most likely to be money from one of our financial institutions.
Should this happen, then Centre Management is to be immediately notified of the situation on telephone (021) 671 5054/5.

THE RELEVANT LOCAL AUTHORITIES WILL HANDLE ALL HOSTAGE SITUATIONS AND NEGOTIATIONS.
GENERAL RULES FOR HOSTAGE SITUATIONS:

  • Centre Management to contact local authorities.
  • Everyone to stand well clear of the area where the situation is occurring.
  • Follow all instructions given by local authorities.
  • Evacuate and lock your premises if in the direct line of fire of the situation.
  • Centre Security will cordon off the affected area and deny access to onlookers.

Should you require any further information or assistance, please do not hesitate to contact Centre Management on (021) 671 5054