The Information Desk is located on the Ground Floor next to the Centre Court. The Guest Relations Officers are happy to assist with directions to specific stores or facilities and will also be able to assist with general queries about the Centre.

Disabled facilities

To ensure easy accessibility for the physically disabled, designated parking bays are conveniently provided at each of the entrances.

Visit the Information Desk located on the Ground Floor next to the Centre Court where the Guest Relations Officers will be happy to provide a wheelchair for ease of access throughout the Centre. Limited wheelchairs are available for hire on presentation of your I.D. or driver’s license, on a first come first serve basis. Temporary parking discs for disabled shoppers and wheelchairs are also available at the Information Desk.

Wheelchair access is possible at all entrances and disabled toilet facilities are available throughout the centre. The majority of restaurants and eateries are wheelchair friendly.

First Aid

All Security Supervisors and Guest Relations Officers are trained in first aid. An ambulance team is called in the case of serious medical emergencies.

In the case of an emergency or requiring first aid assistance, you can alert any of our Security Guards or Guest Relations Officers.

Lost Property

The Guest Relations Officers will be able to assist you with Lost & Found queries.

They can be contacted on 021 671 5054 and are located at the Information Desk on the Ground Floor next to the Centre Court.

Parking

Kenilworth Centre offers more than 2000 parking bays, with over 500 being undercover. Disabled parking bays along with Moms & Tots parking facilities are conveniently located at all main entrances.

There is a 15 minute drop-off/drive-through zone located at Entrance G3.

Pay stations are available at all exits for your convenience.

For any further information please contact the Parking Office on xxx xxx xxxx.

Parking with Admyt

Skip the parking pay station queue and enjoy the convenience of easy access and exit with Admyt in 4 easy steps.

1. Download the app or jump online to create your secure personal account.

2. It’s easy to use. Next time you arrive at the Centre, your number plate will be scanned and the boom will be opened so you can drive straight through like a rock starr.

3. When you leave, just drive straight on out. No ticket, no queue, no worries.

4. After you exit, you’ll receive a receipt showing the exact time and the amount that you’ve spent. There are no hidden charges. You simply pay the standard parking fee.

Security

The security of shoppers and stores are of the utmost importance and there are extensive security measures in place including 24-hour CCTV and frequent patrols, all supported by a tactical response team.

Kenilworth Centre’s security is managed by TRC, for any queries or to report incidents please visit Security Control Room on the 2nd Floor or call 021 671 5054. For assistance after trading hours, you may contact the security office on 079 666 6501.